I just wanted to take some time and extend my appreciation for all the help that Paul and Eric provided. After selling my 2013 Sierra I was in the market for a replacement - hoping for something older. I found this truck online and by looks alone was interested. After seeing it in person and taking a test drive with Paul, I was sold. Being that they are a smaller outfit they seem to be very selective with their inventory, and they have that rural feel to their service - personable and patient; willing to answer all questions asked. After purchasing, I had the truck checked out by my local mechanic who is notorious for being a bit of stickler when it comes to state inspections. He found a couple matters of concern so I called up Eric and explained the situation. He did not get defensive or argue with me...quite the opposite actually. He told me that "I sold you a truck with confidence, and I want you to feel the same. Bring it to me and I'll have it checked over. If there is anything wrong with it, I'll take care of it. (Nothing ended up being wrong with the truck)
David G., Marshall, VIRGINIA
Misty, Eric and Paul,
It was a pleasure dealing with you! I have purchased many vehicles over the last few years and this was by far the best car purchase experience I've had. And thank you for holding the truck for me while I drove from Cary NC to pick it up! It was well worth the 4 hour drive!
T. Bailey, Cary, NORTH CAROLINA
Good morning Eric! Thank you again! We have owned and purchased many vehicles with transferring around in the Coast Guard for 21 years. Working with you and Misty was by far the best experience we've had buying a vehicle. Your trucks, while used are in excellent shape and reflect your pride in your work. It was a pleasure working with you, and meeting your really nice family. God has blessed you in many ways, and you pass that on through the way you interact with your customers. We look forward to many years of enjoyment with our awesome F-350, and will definitely buy from you again in the future, and highly recommend you to our friends and family.
Thanks again, and Merry Christmas!
Tom, Ellen, and Family, Disputanta, VIRGINIA
Eric & Misty,
This truck is better than advertised. Sure am glad I made the choice to buy sight unseen. Hope all are well and God Bless.
Richard H, Carlisle, PENNSYLVANIA
I want to thank you both for working with me on the purchase of my truck. I’ve purchased a ton of vehicles over the last 25 years and by far your knowledge of the different trucks and the little details of each is second to none. I’ve told everyone in my circle about the customer service I received and I can assure you this, when its time for another vehicle no matter the make I will be coming back in.
Both Misty and Eric were honest and willing to answer my endless questions throughout the purchase process and I really appreciate the tour of the facility to see just what goes into ensuring that every vehicle is in perfect working condition prior to going on the lot. I’d say that many of the other local lots should stop in and take notes on how these two are creating customers for life. I have and will continue to provide positive feedback on my experience at E and M.
T. Fontenot, Fredericksburg, VIRGINIA
I'm sorry for the delay but hands down, your customer service is a perfect 100%! I can't thank the both of y'all enough for having an opportunity to buy from E&M. I can't tell you how many complements I've gotten on my truck. Most of the time you pull up into a dealership, there's always that one sales person to run up on you and make you feel pressured. E&M is the total opposite and that's one of the things I won't forget about them. Both Eric and Misty were very honest and straight forward throughout the whole process. The truck looked better in person than online. That there shows you they take pride in making their inventory look good for their customers. I can promise I will be back in the near future to buy another truck. I recommend anyone who is looking for a truck to check E&M Auto Sales out! Even if you're hours away like myself and many others were. Eric and Misty I would be honored to spread the word of good business to others down my way.
T. Colligan Prince George, VIRGINIA
I found E&M auto sales online and when I searched through their trucks they had really affordable prices and they didn't seem like they were trying to hide any information. Then I read their testimonials and saw all of the great things that people had to say. When I arrived there was no pressure to take a test drive or buy a truck it was all really relaxed and Eric and Misty are both really great people that can give you all of the info about the trucks. It was truly a pleasure doing business with them and knowing i was getting a truck that was going to last. All of the trucks on their lot are just like the pictures show and there is no hiding of any information like i have seen at other used car dealerships. I would definitely purchase a second truck from them no questions asked because i know they are trustworthy. You have to see for yourself!! I can guarantee that they won't disappoint you and you will find the truck that you're looking for. I feel like more dealerships used and new should make you feel as relaxed and sure about your purchase as Eric and Misty do. I thank you both for providing me with a truck that I can depend on for years to come.
T. Werking, Montgomery Village, MARYLAND
Eric and Misty at E&M Autos,
I don't know how to explain the customer service with a word good enough to describe how happy I am with them. I recently moved to Virginia from Florida, working a job that requires long days and about 2 hours from their dealership. To make matters even more tough, no cell phones allowed in the building where I work. They were always there to answer the phone when I called on break time, had an answer for all my questions and after about 4 days or what seemed like weeks of phone calls and not even meeting face to face, we finally were able to be happy with a deal we had been discussing with a lender on a truck that is ABSOLOUTELY SPOTLESS. The engine bay, under carriage, interior, lift, wheels and tires, everything about this truck is clean. My hours at work required me to be at work later than they were open, 6 days a week. Once everyone was happy with the discussed deal, they were more than happy to stay late on a saturday evening and still provided excellent service and didn't seem like they wanted to leave or were bothered! I would highly reccomend them to anybody. All their vehicles on the lot are very clean and all in great shape. Not one time did I feel like I was bothering them or like an inconvenience in ANY way. I WILL be purchasing another vehicle through them in the future!!!
Eric and Misty, thank you!
C. Hanson, Mineral, VIRGINIA
We had a wonderful experience buying from Eric and Misty! Was very pleased with the customer service. There was no pressure when we pulled in to look at the trucks. Eric and Misty answered any questions we had. The whole transaction went very smooth. We got a Great truck at a very decent price. I have recommended E&M Auto to several people. If you want great service and a reliable used vehicle, then this is the place to go.
Thanks Again Eric and Misty!
Jeff and KJ, Orange, VIRGINIA
Thank you Eric & Misty for making our buying experience such a pleasant one. Love the 4-Runner! We will definitely tell our friends what a great place it is to buy a vehicle!
James & Lisa R. Elkwood, VIRGINIA
I would highly recommend E & M Auto Sales to anyone who is searching for a diesel truck or any other automobile. Eric & Misty are awesome honest folks! They both go above and beyond to provide outstanding customer service and are a lot of fun. Having seen a truck I liked on their website, I called Eric on his cell after normal business hours to discuss. The following day I again called Eric, around 9pm to ask more detailed questions. Not only did Eric address all my concerns he started asking his own questions as to why I liked this specific truck and what I was looking for in a truck. As it turned out this was the most important conversation we shared, he suggested I check out a different truck on the site one he felt would be a better choice for me. Another 9:30 pm call to Eric to talk about the F350, after the discussion I realized he was right the truck was clearly better suited for me. The next day after some hours of deliberation, I called Misty and agreed to purchase the truck, sight unseen relying on Eric’s word and the excellent photos on their site. I then spoke with Eric and he told me not to worry, if this was an impulse purchase and I changed my mind later he would understand, just to let him know. That is something you don’t hear every day! In person the truck was exactly as described on the E & M site and it became clear to me why Eric made the suggestion on this truck, as it totally was the right choice for me – thank you Eric!
My 2007 Ford F350 is housed in its own garage, maintaining the incredible condition of this remarkable truck!
Edward Cullen Davidsonville, MARYLAND
Cruize & Chloe - a fond hello!
Hi Misty & Eric!
Sorry for the delay in my response, we have been so busy since we got home that we almost forgot to email you guys. We hope that all is well with you and with the puppies!!! :) They were the cutest!
We just wanted you to know that we had such a pleasure dealing with you on the sale of our truck. We have never purchased a vehicle from the US before and it was a bit scary but you guys made it such a smooth and easy process. The many detailed pictures that you sent us before we purchased were excellent, without those we would have never travelled so far to purchase a truck The endless phone calls from us asking questions had to be a pain but you guys were always there to answer anything at all. We knew exactly what we were getting without ever seeing the truck. It is EXACTLY as you told us. Actually, the truck was even better when we finally saw it in real life! We drove all the way from your dealership in Virginia to St. John's Newfoundland Canada (Over 1000 Miles) without any issues at all. We thank you for all your help with the paperwork to get the truck into Canada without incident.
We were asked many times where we purchased the truck, and gladly told everyone where we got it what a pleasant experience we had dealing with you guys. We will definitely be back in a few years to purchase another one. Hopefully sooner if all goes well. ;)
And give us a call if you ever visit the East Coast of Canada!
Thanks so much!
Mike & Shannon St. Johns, Newfoundland CANADA
Eric & Misty
We just want to thank you again for the great experience we had buying our 2006 Chevrolet Silverado. E & M Auto Sales is like no other dealership they make you feel very welcome and no pressure! Eric will go that extra mile to make things right! And Misty makes the paper work a breeze! So before you go else where to look for a truck let E & M Auto Sales be your first stop they have a variety of trucks! Also stop in and say hello to Cruize & Chloe they are Eric & Misty's English Bulldogs. They add a little touch to E & M Auto Sales ! My husband loves his truck!
Steve & Vanessa C. Stuarts Draft, VIRGINIA
I just wanted to say thank you for such a wonderful experience in dealing with your company. Sometimes you never know what you are going to get when you buy something sight unseen. However, your item description was spot on and your verbal follow up confirmed to me exactly what to expect.
The experience was further enhanced by picking me up at the airport in Richmond. We signed the paperwork at a nearby gas station and I began my drive home to Atlanta. I typically hate long drives, but I have to say that I enjoyed driving my new truck home!
Thanks again and I hope to buy more vehicles from you in the future!
David C. Villa Rica, GEORGIA
Eric & Misty,
Thank you both again. This was the easiest and by far the best car buying experience my wife and I have ever had. Not only will we recommend your dealership to others but hope to see you again when its time for another truck.
You have a great selection of vehicles all of which are very reasonable in price, I wish you both great success.
Thank you both again,
Sean R. Ruckersville, VIRGINIA
Misty & Eric,
I just wanted to touch base with you and let you know that after my 5 hour drive, I made it home safely at 3 pm Saturday afternoon. The truck did great and I had a good trip. Thanks again for your help.
My purchase from E&M Auto Sales was completely over the web, I found my Toyota Tacoma via their listing on Autotrader.com. We were able to do the entire purchase online and I was met by Misty with my truck at the Amtrak depot in Fredsricksburg after taking a train to Virgina. A half hour later I was on my way home back to NC with my new truck, it was just that simple. I have been completely satisfied with my purchase from E&M and had received nothing but compliments on how clean and the overall condition of my truck. Thanks again to E&M Auto Sales for making it happen!
Charles Holden Whiteville, NORTH CAROLINA
©1999 - 2017 Powered by Carsforsale.com